Refund Policy

Policy Scope

This Refund Policy is applicable to all commodity transactions on alphaleteathleticshub.com, clarifying the platform's refund rules, processing cycle, applicable conditions and relevant specifications. All refund services of the platform are based on customer-friendly principles, aiming to provide safe and worry-free after-sales guarantee for global customers who purchase premium workout apparel and athleisure products.

Return Eligibility & Time Limit

alphaleteathleticshub.com provides a 60-day long-term return window for all purchased products. Customers can apply for return service within 60 days from the date of receiving the goods if they are not satisfied with the products, or the products have non-human damage, size mismatch and other compliant problems. All returned products must keep the original packaging intact, unused, unwashed and undamaged, and retain all original accessories and labels to meet the return verification standards.

Free Return Service

The platform provides full free return service for all compliant return orders. Customers who meet the return conditions do not need to bear any return freight and handling fees. We undertake all logistics costs generated by compliant returns, effectively reducing the shopping risk of customers and realizing zero-cost return for qualified orders.

Refund Processing Cycle

After we receive and complete the inspection and verification of the returned goods, the full refund process will be initiated immediately. The platform will complete the refund review, settlement and account entry work within 5 to 10 working days. The refund will be returned to the original customer payment account by default. The specific arrival time of the refund will be slightly affected by the processing rules of the customer's payment channel, and we will urge the refund progress throughout the whole process to ensure timely arrival of funds.

Non-Refundable Situations

To standardize the transaction rules, the platform does not support refund applications under the following situations: products that exceed the 60-day return time limit; products that are artificially damaged, worn, washed or lack original packaging and accessories; customized products and special promotional flash sale products with clear non-return marks; and returns caused by customers' private reasons that do not meet the platform return standards.

Refund Application Process

Customers who need to apply for a return and refund can contact our customer service team via the designated support email support@alphaleteathleticshub.com. After submitting the return application and relevant product photos as required, wait for the platform's platform verification. After the verification is passed, we will provide the return address and process guidance, and complete the subsequent refund settlement work in accordance with the policy standards.

 

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